patient satisfaction rating of good, very good or excellent (Patient satisfaction survey carried out by Howard Warwick & Associates, Jan - Sept 2009)
CEO’s statement
Over the last four years the improvements we have put in place have clearly differentiated the business in terms of quality,
scale, employee capability and customer satisfaction. Our company is an efficient business that continues to have significant opportunity to grow. This is a business every stakeholder can be proud of.
2010 performance
The private market place is currently a challenging environment. The hospital and functional support teams have worked incredibly hard to deliver an outstanding performance in terms of clinical care, patient outcomes and operational efficiency. This is
the heart of our business.
In terms of shareholder value we have
delivered a strong performance with a
growth in EBITDA of 0.7% continuing the
momentum of previous years. Our revenue
grew by 2.8% as a result of continued organic
improvements, embracing the changing
market conditions and the development of
a mixed economy in healthcare. We have
expanded our geographical reach, introducing
new facilities and new services in new
locations during the year.
Throughout 2010, despite the tough external
economic environment, we have continued
to focus on our core growth strategy ensuring
we were well positioned to respond to the
changing environment around us and could
quickly adapt to the changing private and
NHS demand.
