patient satisfaction rating of good, very good or excellent (Patient satisfaction survey carried out by Howard Warwick & Associates, Jan - Sept 2009)
Our mission
To grow our position as the UK’s largest independent health care provider, working with the best consultants to deliver the best quality patient care, the best clinical practice and the best possible clinical outcomes.
Notable achievements this year include:
Geographical gaps have been filled through acquisition or build and a central London core created to service our hospitals within the M25
An increased investment in capital equipment to ensure that we stay at the forefront of independent health care and respond to consultants’ requests for the most technologically advanced equipment and facilities – underpinning our positioning as ‘The Consultants’ Choice’
An increased focus on GP engagement with the recruitment of Primary Care Managers, focusing on further enhancing our relationships with GPs local to each of our hospitals
The expansion of our National Enquiry Centre to service better consultant, GP and patient enquiries and ensure the patient is well looked after from initial enquiry to final discharge
Focus on providing career paths for internal management and development of employee skill sets through additional training.
Chairman's Statement
The results this year demonstrate the strength of the business strategy being deployed. The year has seen us deliver revenues of £855M up £23M and 2.8% year on year. read more...
CEO's Statement
I am very pleased to report that General Healthcare Group has delivered another strong performance across all our key metrics in the year 2009/10. This is the 4th year of excellent performance. read more...
