Quality

In 1998 the Department of Health published "A First Class Service - Quality in the NHS". That document defines Clinical Governance as:.

"A framework through which NHS organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish".

At General Healthcare Group we are committed to the same fundamental approach.

Each BMI Healthcare hospital has in place a series of processes to achieve high quality patient care and continuous improvement through the implementation of a multi-professional Clinical Governance Strategy. The strategy incorporates

• Use and review of evidence-based clinical effectiveness and clinical quality information

• Compliance with and achievement of specific national standards and quality assurance processes that relate to services provided by each hospital

• Effective employee development and involvement programmes in continuous improvement

• Communication and feedback processes to effectively monitor and respond to comments, complaints, concerns and requirements of patients, clinicians, employees, local communities and other stakeholders.

The clinical governance strategy is achieved through:

• Clinical Audit

• Nursing Audit

• Risk Management

• Pharmacy and Medicines Control

• Training, Continuous Professional Development and Induction

• Complaints policy and procedure

• Internal Audits, Reporting and Reviews

• Compliance to Regulation and Governance