Quality

Routine, regular Quality Assurance and Risk Management audits take place throughout the organisation in addition to the external accreditation and regulatory inspections by third parties. This approach facilitates the maintenance and continuous development of our high standards of patient care.

These internal audits cover the full spectrum of activities we undertake - from clinical and non-clinical adverse incidents, infection control, customer satisfaction, to finance, property, safety and training. Audit outcomes are used to provide performance assessments and benchmarks, providing regular opportunities to:

• Review and as necessary revise current policies and procedures to maintain current best practice

• Implement new standards as they are released

• Provide essential information and actions for the planning, maintenance and preparation for updated and new accreditations

• Provide senior management with an overall view of quality and risk management within each hospital

• Routinely identify areas for actions

• Implement any corrective actions in a timely manner.